Client care
Returns & refunds
How to raise a return, an exchange, or a refund request with us.
How to start
Write to contact@petrielle.com with your order number and a short description of the issue. Photos help when a piece arrives damaged. We reply with the next steps for your specific order.
Return windows and conditions
You can return an item within 7 days of delivery. Write to us first at the address above so we can give you return instructions. Items should be unused and in their original condition. This does not affect your statutory rights, including any right to cancel a distance sale under UK or EU consumer law.
Damaged or incorrect items
If a piece arrives damaged, or is not the item shown on its product page, contact us and we will resolve it. Each listing is sold exactly as shown, with no selectors or variations, so what you ordered is what should arrive.
Refunds
Approved refunds are issued to the original payment method. The time it takes to appear on your statement depends on your bank or card issuer.
Cancellations
If you need to cancel, contact us as soon as possible. Orders that have not yet been dispatched can usually be stopped.
Related
See also Shipping & Delivery and the FAQ.