Privacy policy

When you place an order or contact us, we collect the details you provide: name, email address, shipping address and order contents. When you browse, we may collect standard technical information such as device type, browser and pages visited.

To process and deliver your order, to answer your messages, to send order-related emails, and — if you subscribe — to send occasional updates about new pieces. We also use aggregated usage data to understand how the store is used and improve it.

When enabled, we use analytics and advertising measurement tools to understand traffic and the performance of our campaigns. These tools may set cookies or similar identifiers in your browser. You can block or delete cookies through your browser settings.

We share information only with the service providers needed to run the store — payment processing, order fulfilment, delivery and email — and only to the extent required to perform those services. We do not sell your personal information.

Order records are kept for as long as needed to fulfil the order and meet legal and accounting obligations. Newsletter data is kept until you unsubscribe.

You can ask us to access, correct or delete the personal information we hold about you, and you can withdraw consent for marketing emails at any time. Write to contact@petrielle.com.

If this policy changes, the updated version will be published on this page.