Client care
Frequently asked
The questions we are asked most often about Petrielle pieces and orders.
Can I choose a different metal or stone for a piece?
No. Each listing is a closed configuration and is sold exactly as shown, with the metal, finish and stones pictured. The metal and type filters in the shop are there to help you find a piece, not to modify one.
What do the collections mean?
Gothic is the architectural, darker side; Clean is minimal, organic and polished; Duality mixes gold and silver in one look. More on the idea behind them on the About page.
What are the pieces made of?
Materials are listed on each product page under composition, taken from the product's own specification. If something is not listed there, ask us before ordering.
How should I care for my jewelry?
Keep pieces away from perfume, lotion and water, wipe them with a soft dry cloth after wearing, and store them separately so surfaces do not scratch each other.
How much is shipping?
Shipping is free on every order. Delivery usually takes 8–15 days. Details are on the Shipping & Delivery page.
Can I return something?
Yes — start by writing to us. The process is described under Returns & Refunds.
Something else?
Write to contact@petrielle.com and we will answer.